Privacy Policy
We are committed to protecting your privacy.
All information collected on our website is used exclusively for the purpose of preparing and completing the requested services, including Canadian Record Suspensions (Pardons), U.S. Entry Waivers, and criminal record destruction. Physical documents are destroyed within a reasonable period after the pardon, waiver, or both have been granted.
Data Security
All data collected through our website is secured and transmitted using 128-bit Secure Socket Layer (SSL) encryption. Payment information is processed using 128-bit encryption with secure session keys, meeting recognized online financial security standards.
Use and Disclosure of Information
PARDON OFFICES (Record Suspensions) will never sell, rent, or trade your personal information. We do not disclose or make your personal data accessible to any third party under any circumstances, except when strictly necessary to complete the services you have requested.
We will never contact or communicate with anyone other than you, except for:
Government agencies or third parties directly involved in processing your application (when required), or
Individuals you have explicitly authorized as approved contacts on your account.
All documents containing personal information are mailed in plain, unmarked envelopes to protect your identity and confidentiality.
Information We Collect
This policy applies to all information collected or submitted on the PARDON OFFICES (Record Suspensions) website, as well as information provided by email or telephone.
On certain pages, you may submit applications for a Canadian Pardon (Record Suspension) or a U.S. Entry Waiver, request information, or register to receive materials. The types of personal information we may collect include:
Full name
Current address and address history
Email address (with opt-out option)
Telephone number(s) (with opt-out option)
Driver’s license number or provincial identification number
Employment history*
Spouse and/or family information**
U.S. entry history
Criminal history
Credit or debit card details
* Employers are never contacted, unless you expressly instruct us to contact them on your behalf (for example, to explain the status of your application).
** Spouses or family members are never contacted, unless you explicitly list them on your account as an authorized contact permitted to discuss details of your file.
Data Retention & Destruction
Personal information and documents are retained only for as long as necessary to complete your requested services and comply with legal or administrative requirements. Once no longer required, physical and digital records are securely destroyed.
Your Consent
By using our website and services, you consent to the collection, use, and protection of your personal information as described in this Privacy Policy.